Product Support

Stellar Video Repair – Windows and Mac

NOTE:  Stellar Video Repair for Windows is now available in version 6. If your license key doesn’t work please make sure you download the new version.  License keys will only work with the new version.

Customer Service

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar:

Stellar Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

How do I uninstall my software?

Uninstall Instructions:

  • Close the Stellar program (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.

Video Repair FAQs

You can find all Stellar Video Repair FAQs on the product page here.