Product Support

Stellar Data Recovery Windows

Customer Service

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar:

Stellar Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

How do I uninstall my software?

Uninstall Instructions:

  • Close the Stellar program (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.

Windows Data Recovery now Version 10.0

If you recently purchased Stellar Data Recovery and your license key not work, please make sure you are using the new version 10.0.

1. Uninstall the old version;
2. Download and install the version you purchased;
3. Activate with your license key.

You can download the new versions here:


Data Recovery FAQs

You can find all Stellar Data Recovery FAQs on the product page here.