Product Support

Stellar Data Recovery Windows

Customer Service

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Windows Data Recovery PREMIUM Purchasers:

If you purchased Stellar Data Recovery – Premium, you must uninstall Professional version and install Premium version before activating.</br>

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium version here:

How do I uninstall my software?

Uninstall Instructions:

  • Close the Stellar program (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.

Data Recovery FAQs

You can find all Stellar Data Recovery FAQs on the product page here.