Product Support

Stellar Data Recovery Windows

Customer Service

For questions regarding your download, license key or billing, please contact SoftCity Customer Service via email:

SoftCity Customer Service: support-rw@softcity.com

Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support:
support@stellarinfo.com

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Windows Data Recovery PREMIUM Purchasers:

If you purchased Stellar Data Recovery – Premium, you must uninstall Professional version and install Premium version before activating.</br>

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium version here: https://devcdn.avanquest.com/rw/Stellar-Data-Recovery-Premium-win.exe

How do I uninstall my software?

Uninstall Instructions:

  • Close the Stellar program (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.

Data Recovery FAQs

You can find all Stellar Data Recovery FAQs on the product page here.