Product Support

Stellar Data Recovery Mac

Customer Service

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Mac Data Recovery PREMIUM Purchasers:

If you purchased Stellar Data Recovery – Mac Premium, you must uninstall Professional version and install Premium version before activating.

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium version here:

Mac Data Recovery FAQs

You can find all Stellar Data Recovery Mac FAQs on the product page here.