Product Support

Stellar Data Recovery Mac

Customer Service

NOTE:  Stellar Data Recovery Mac version 11 has launched. If your license key does not work please download the new version 11.

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar:

Stellar Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Mac Data Recovery PREMIUM Purchasers:

If you purchased Stellar Data Recovery – Mac Premium, you must uninstall Professional version and install Premium version before activating.

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium version here:

Mac Data Recovery FAQs

You can find all Stellar Data Recovery Mac FAQs on the product page here.