Product Support

Stellar Photo Recovery – Windows and Mac

Please note:

Stellar Photo Recovery – PREMIUM purchasers:

Make sure you uninstall the Professional version and install the PREMIUM version before you activate the product.

Customer Service

To view your order history and access your account please visit: https://support.softcity-shop.com/

To contact SoftCity Customer Service, please email us at support-rw@softcity.com

Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support:
support@stellarinfo.com

How do I activate my software?

Activation Instructions:

  • Click the Activation icon¬† in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Photo Recovery PREMIUM Purchasers:

If you purchased Stellar Photo Recovery Premium, you must uninstall the Professional version and install the Premium version before activating.

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium versions here:

Windows: https://devcdn.avanquest.com/rw/StellarPhotoRecoveryPremium.exe

Mac: https://devcdn.avanquest.com/rw/StellarPhotoRecoveryPremium.dmg

Photo Recovery FAQs

You can find all Stellar Photo Recovery FAQs on the Windows and Mac product pages.