Product Support

Stellar Photo Recovery – Windows and Mac

Customer Service

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar:

Stellar Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Photo Recovery PREMIUM Purchasers:

If you purchased Stellar Photo Recovery Premium, you must uninstall the Professional version and install the Premium version before activating.

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium versions here:



Photo Recovery FAQs

You can find all Stellar Photo Recovery FAQs on the Windows and Mac product pages.