Product Support

Stellar Photo Recovery – Windows and Mac

Please note:

Stellar Photo Recovery Mac – PREMIUM purchasers:

Make sure you download and install the PREMIUM version before you activate the product. You can download the PREMIUM version here:

Customer Service

For questions regarding your download, license key or billing, please contact SoftCity Customer Service via email:

SoftCity Customer Service:

Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

How do I uninstall my software?

Uninstall Instructions:

  • Close The Stellar Phoenix software (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar Phoenix application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.

Photo Recovery FAQs

You can find all Stellar Photo Recovery FAQs on the product page here.