Product Support

Stellar Photo Recovery – Windows and Mac

NOTE:  Stellar Photo Recovery Windows version 11 has been released. If your license key does not work, please make sure you download your free upgrade to version 11.

Customer Service

To view your order history and access your account please visit:

To contact SoftCity Customer Service, please email us at

Technical Support

For technical support, please contact Stellar:

Stellar Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

Note for Photo Recovery PREMIUM Purchasers:

If you purchased Stellar Photo Recovery Premium, you must uninstall the Professional version and install the Premium version before activating.

1. Uninstall the Professional version;
2. Download and install the PREMIUM version;
3. Activate with your Premium license key.

You can download the Premium versions here:



Photo Recovery FAQs

You can find all Stellar Photo Recovery FAQs on the Windows and Mac product pages.