Product Support

Stellar Photo Recovery – Windows and Mac

Please note:

Stellar Photo Recovery is now available in version 9.0.

If your license key isn’t working please make sure you are using the current version.

Customer Service

For questions regarding your download, license key or billing, please contact SoftCity Customer Service via email:

SoftCity Customer Service:

Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support:

How do I activate my software?

Activation Instructions:

  • Click the Activation icon  in the Menu Bar
  • Enter the Serial Number you received via email
  • Click Next

How do I uninstall my software?

Uninstall Instructions:

  • Close The Stellar Phoenix software (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar Phoenix application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.

Photo Recovery FAQs

You can find all Stellar Photo Recovery FAQs on the product page here.