Customer Service

For questions regarding your download, license key or billing, please contact SoftCity Customer Service via email:

SoftCity Customer Service: support-rw@softcity.com

Technical Support

For technical support, please contact Stellar:

Stellar Technical Support: support@stellarinfo.com

How do I activate my software?

Activation Instructions:

  • Click Activation in the Menu Bar
  • Click Activate Online
  • Click OK to install the software license on your computer
  • Click Next
  • Enter the Serial Number you received via email
  • Click Next

How do I uninstall my software?

Uninstall Instructions:

  • Close The Stellar Phoenix software (if open).
  • Click the Start icon.
  • Click All Programs (or Programs).
  • Click on the Stellar Phoenix application Folder.
  • Click on the ‘Uninstall” icon.
  • Click “Yes” to Uninstall the program.